You may contact us by e-mail at any time (contact us), or call us at (845) 893-9138 during our
Customer Service hours. For a quicker response, however, it is always best to email us.
The Customer Service Department Hours are: Monday through Friday, 9 am to 5:30 pm EST
copyright 2007 Red Thread Families, Inc.
for more information, please call 845.893.9138 or email firstname.lastname@example.org
1) choose a design from the images and select it from the drop-down menu
2) Pick a product or products
3) Type Baby's First name where indicated
4) click "add to cart" button
How do I order a product?
Ordering a product from RedThreadFamilies.com is quick and easy. After you select
an item, you'll be guided through checkout and order confirmation. If you prefer not to
order online, you can phone in your order by calling our Customer Service
Department at (845) 893-9138. The Customer Service Department Hours are:
Monday through Friday, 9 am to 5:30 pm EST
We accept Visa, Master Card, American Express or Discover.
For best service, please include a daytime telephone number in case there are
questions pertaining to your order.
Orders are processed on an hourly basis during daytime business hours, Monday through Friday.
Weekend and evening orders are processed on the following business day.
All items are made to order. Most orders are ready for shipping 5-8 business days after the
order is placed. However, larger orders may take more time to embroider.
Contacting Customer Service
Questions or problems with your order
Customer Service will contact you with any questions regarding your order, or in the event that
your credit card is declined. We will use the billing phone number or e-mail address you provided,
unless you specified other contact information.
For New York residents, sales tax will be applied to all items purchased or delivered
within New York.