Red Thread Families values your privacy and will keep all information confidential.
We do not sell, trade or rent your personal information to others. All information
provided is used exclusively by RedThreadFamilies.com.
We are committed to protecting your privacy. We use the information we collect
about you to process orders and to provide a more personalized shopping
experience. We may also use it to tell you about changes in our services or about
special offers we think you'll find valuable.
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system,
and order data. Yahoo! automatically collects order information but may only use this
information in the aggregate. If you accessed this store through Yahoo! Shopping,
Yahoo! also automatically collects information about your shopping experience.
Ordering from RedThreadFamilies.com is safe and secure. From the moment you
enter our Shopping Cart, you are on a secure server, using what is called SSL
(secure socket layer) technology. Your credit card and personal information are
encrypted when transmitted to us and are stored in a secure environment.
When shopping on the RedThreadFamilies.com website, you may, at times, get a
message that some pages are not secure. This is a security alert message which
results from browsing to a non-secure page from a secure page. Red Thread
Families only secures the pages that contain your personal information, including
credit card number. This helps us keep the site quick and efficient. If you are ever
concerned about the security of a page, simply look at the URL. If it begins with a
"https://" instead of "http://" the site is secure. In addition, to be sure your
connection is secure when filling out the order form, simply check for the padlock
icon in the bottom border of your browser window when viewing the order form itself.
The icon should be visible and show the lock in the locked position.
If you have concerns about ordering via the internet, please call us at (845)-893-9138
to place your order over the telephone.
copyright 2007 Red Thread Families, Inc.
for more information, please call 845.893.9138 or email firstname.lastname@example.org
How do I order a product?
Ordering a product from RedThreadFamilies.com is quick and easy. After you select
an item, you'll be guided through checkout and order confirmation. If you prefer not to
order online, you can phone in your order by calling our Customer Service
Department at (845) 893-9138. The Customer Service Department Hours are:
Monday through Friday, 9 am to 5:30 pm EST
We accept Visa, Master Card, American Express or Discover.
For best service, please include a daytime telephone number in case there are
questions pertaining to your order.
For New York residents, sales tax will be applied to all items purchased or delivered
within New York.
30 Day Guarantee:
We value our relationship with you and want to assure your satisfaction with our products.
Our commitment to you is that you may return any unused item (that has not been
personalized) in its original condition within 30 days of receipt for a refund, credit or exchange
(minus shipping & handling).
Generally, items that have been personalized cannot be returned. However, please call us if
you are not completely satisfied with your custom embroidery. We want you to be pleased
with the items you purchase from our store, and as such we will work with you to find a
solution that works for you.
When returning, send items to:
Items purchased via our Red Thread Gifts site need to be returned directly to Cafepress.